Branch office IT in Sharon, PA
KawaConnect runs IT for the Sharon branch of a commercial construction company whose headquarters is near Pittsburgh. We do the same work for other businesses in Sharon and the Shenango Valley.
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The work at the Sharon branch
Staff in Sharon use the same accounts and files as everyone at headquarters.
An encrypted site-to-site VPN links the Sharon network to headquarters, so file shares and internal applications work from either end. Both offices share one Microsoft 365 tenant, and every account signs in through Entra ID with MFA.
The branch firewall, switches and Wi-Fi follow the same design as the main office. Laptops are enrolled in Intune with disk encryption and managed EDR before they reach the user, and a new hire in Sharon is added to the right Microsoft 365 groups before the first day.
We monitor the VPN link and the branch internet connection. When either drops, an engineer sees the alert and usually starts on it remotely. One set of documentation covers both locations.
IT services we provide in Sharon
Managed IT
Helpdesk, onboarding, patching and monitoring from named engineers who know each of your locations.
VPN and remote access
Site-to-site VPN between offices, and Tailscale for staff who work from home or a job site.
Firewalls and Wi-Fi
OPNsense firewalls, available as a high-availability pair, with office and guest traffic on separate VLANs.
Microsoft 365
Exchange Online, Teams, SharePoint and Intune in one tenant, backed up separately from Microsoft.
Backup and recovery
Offsite backups with tested restores and written recovery steps.
Phones
FreePBX extensions and ring groups that reach staff in either office. Your numbers can be ported from the current carrier.
If Sharon is your only office
A single-location business with no IT staff gets the same named engineers and monitoring. We support offices from five people up to multi-location operations, and agreements scale with headcount with no lock-in.
Our offices are in Coraopolis and in Beaver Falls, Pennsylvania. Beaver Falls is the nearer one, south of Sharon. Most support is remote, and on-site visits are by appointment. The construction client's headquarters is covered under our Pittsburgh service area; other towns are on the service areas page.
How an engagement works
- Discovery call. A short call about your locations, headcount and what keeps failing.
- Written scope. We write down what we will change and in what order. You approve it before work starts.
- Implementation. We build or fix the network, accounts and devices. Then we either stay on for ongoing operations or finish with the project.
Moving from another IT provider adds a handover: an audit, a review of their documentation, a credential transfer and a week where both providers run in parallel.
Questions about IT in Sharon
Our headquarters is in Ohio. Can you connect a Sharon branch to it?
Yes. Our service area includes the Cleveland area and Northeast Ohio, and on-site work there is arranged around the project. See the Cleveland area page.
Can managers reach company files from a job site?
Yes, through Tailscale or a VPN client on the laptop, with MFA on every sign-in.
Do we have to replace the equipment already at the branch?
Not by default. The audit shows what can stay and what is likely to fail. Any replacement is listed in the written scope for you to approve.
Talk to us about your Sharon office
Phone (412) 556-7007 or email [email protected]. Tell us how many locations you have and how many people work at each. We reply within one business day.
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