Managed IT support for Parma, Ohio businesses
Small and mid-size businesses south of Cleveland get day-to-day IT from KawaConnect: helpdesk, Microsoft 365 and reliable networks. We are regularly in the area, because we look after a business in neighboring Seven Hills.
Ask about IT support Microsoft 365
Everyday IT for businesses south of Cleveland
Plenty of small offices around Parma have no IT department. What they need is one engineer who answers the phone and keeps laptops, mail and the network in order.
Our managed IT work covers that. The engineer learns your setup, handles onboarding and offboarding, keeps laptops and servers patched, and monitors the systems the office depends on. Agreements scale with your headcount and carry no lock-in, so a five-person office and a multi-location operation both fit.
Many offices here run on Microsoft 365, so much of the work is mail, SharePoint, Teams, Entra ID and device management through Intune. We back up Microsoft 365 separately.
Why we are nearby
Our offices are in Coraopolis and Beaver Falls, Pennsylvania. We support a licensed cannabis retailer in Seven Hills, which neighbors Parma, so our engineers are in this part of Northeast Ohio regularly.
A failed switch, a new Wi-Fi access point or a PC that will not start can be added to an existing visit, and other on-site work is arranged around your schedule. Anything that can be fixed remotely, we fix remotely.
IT services we provide in Parma
Managed IT
Helpdesk, patching, monitoring and a technology roadmap, with the same engineers each time you call.
Microsoft 365
Mailboxes, shared files and sign-in security, including moves off an older mail system.
Networks and firewalls
Business Wi-Fi, switching and OPNsense firewalls in high-availability pairs.
Endpoint security
Managed EDR and disk encryption on every laptop, with alerts reviewed by an engineer.
Backup and recovery
Offsite backups with restore tests, plus a separate backup of Microsoft 365.
VoIP phones
FreePBX phone systems with queues, voicemail to email and number porting.
How an engagement works
- Short discovery call. We learn how many people you have, what they use and what keeps breaking.
- Written scope. You get the plan in writing before anything changes.
- Start or take over. The same named engineer begins the work, whether it is a fresh start or a handover from another provider.
Questions about IT support in Parma
Do you only work with cannabis businesses?
No. The Seven Hills dispensary is why we are in the area so often, but what we offer Parma businesses is ordinary office IT: mail, laptops, networks, phones and backups.
Can you take over from our current IT provider?
Yes. We audit the environment and read their documentation, take over the credentials, then work alongside them for a week before they step away.
Can most problems be fixed without a visit?
Yes. Helpdesk, patching and monitoring are remote. Visits are for hardware, and we arrange them around your schedule.
For more on Ohio coverage, see our Cleveland and Northeast Ohio page or the Seven Hills page.
A named engineer for your Parma office
Send a note with your headcount and the systems you use. Our reply will say where we would start.
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