What is Slack?

What it is

A channel is a shared room for one subject, such as sales, support or a single project. People post messages, share files and reply in threads, and can also send direct messages. Someone who joins a channel can read its earlier history, which matters when you add people to sensitive ones.

Slack is known for integrations. Calendars, ticketing systems, code repositories and monitoring tools can post updates straight into a channel, so alerts and conversation sit side by side. Voice and video huddles are built in for quick calls.

Why it matters to a business

• Who owns the data: messages live in a workspace that your company should own, with administrators you control rather than a single employee account.
• Adding and removing staff: accounts must be added when people join and deactivated promptly when they leave, or former staff keep access to channels.
• Retention: how long messages are kept, and what can be exported, depends on the plan and settings you choose, so decide this early.
• Cost model: generally billed per user, so cost grows with headcount and with the features you turn on.

How KawaConnect works with Slack

We do not sell Slack. When a business already uses it, we manage the accounts as part of managed IT: adding and removing staff, setting up single sign-on and multi-factor sign-in where your Slack plan includes them, and making sure former employees lose access.

We also build integrations that post alerts and updates into chat channels, described on our AI and automation page. If your company is on Microsoft 365, compare Microsoft Teams. Many integrations rely on an API.

Learn more

• Slack on WikipediaA neutral overview of the product and its ownership.
• Slack websiteThe official product site, with plans and features.
• Slack Help CenterOfficial guides for members and administrators, for setup and daily questions.