What is Discord?
Discord is a chat, voice and video platform organized into servers and channels. It began in gaming communities and is now also used by clubs, communities and some small teams.
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What it is
A server is a community space, and inside it channels are split by topic, either text or voice. Members can drop into a voice channel to talk, share a screen, or post messages and files. Roles control who can see and do what.
Discord is free to start and easy to join, which is why communities favor it. It was not built for work that must be retained, audited or controlled by a company administrator.
Why it matters to a business
- Where it fits: community groups, customer or user communities, and informal team chat where nothing sensitive is shared.
- Who owns the server: each server has exactly one owner account, usually a person's own. Give a second trusted person full admin rights so the server is not lost if the owner leaves.
- Adding and removing staff: members join by invitation and roles are managed by hand, so offboarding has to be checked each time someone leaves.
- Limits for regulated records: Discord is not designed as a records archive, so businesses with audit or compliance duties, such as licensed cannabis operators, should keep official records in systems with proper retention and access controls.
How KawaConnect works with Discord
We do not sell Discord. When a business already uses it, we manage the server as part of managed IT: adding and removing staff, roles, two-factor sign-in for anyone with admin rights, and making sure former employees lose access. Discord has no company single sign-on, so each person keeps a personal account and offboarding means removing that account from the server.
We also build integrations that post alerts and updates into chat channels, covered on our AI and automation page. If you are choosing a chat tool for work, read about Slack too. A bot or integration usually connects through an API.
Related services
Managed IT
Account lifecycle and sign-in security for the tools your staff use.
AI and automation
Integrations that send alerts and updates into chat channels.
Endpoint security
Protection for devices that connect to company and community accounts.
Learn more
- Discord on WikipediaA neutral overview of the platform and its history.
- Discord websiteThe official site, with the feature list and app downloads.
- Discord SupportOfficial help articles on setup and moderation for members and server owners.
Running a community or team on Discord?
Tell us how it is used. We will review access and advise whether anything should move to a system built for records.
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