IT for licensed cannabis businesses in Ohio and Pennsylvania

Dutchie administration

Dutchie is the point of sale at the dispensary, and it also powers the ecommerce menus embedded in the dispensary websites we build and host. We look after the registers on the counter and the menu on the website.

• Staff access: new budtenders get the right role on day one, and departing staff lose access the same day.
• Register hardware: terminals, scanners and receipt printers are configured, documented and replaceable.
• Website menu: the embedded menu is part of the website we host.

Our Dutchie knowledge-base guide covers the details, and the API guide explains how keys and integrations are handled.

Metrc administration

Metrc is the state track-and-trace system. We keep the tools your compliance staff use every day working.

• Tags and labels: our own product, Tagestry, prints Metrc-compliant labels.
• Scanners: handheld and desktop scanners are paired, tested and replaced when they fail.
• Compliance workstations: the computers used for daily entry are patched, backed up and kept available.

Read the Metrc knowledge-base guide for how we set these pieces up.

MJ Platform administration

MJ Platform is seed-to-sale software. We handle user administration and the integrations around it, and we build custom reporting and ERP applications that work with it, so the data your team enters once can be used in more than one place.

See the MJ Platform knowledge-base guide for specifics.

What we are not

KawaConnect is a licensed Metrc integrator, so our software can connect to Metrc through its API on behalf of the licensed businesses we support. We are not a compliance consultancy or a law firm, and we do not decide what a license requires. Your compliance staff and advisers do that, and we run the IT underneath.

Related work at the same sites

At the same sites we install compliance-grade camera systems with long retention, build segmented networks and firewalls, and run backups. Day-to-day support is our managed IT and helpdesk service.

How an engagement works

1. Discovery call. We learn which systems you run, how many sites and staff you have, and what keeps breaking.
2. Access and device review. We list every user, role, API key, register, scanner and printer, and mark what is unused or too broad.
3. Written scope. We write down what we will administer, what we will change and what stays with your team.
4. Administer and support. We handle staff changes, hardware, integrations and reporting, and answer the helpdesk.

Where we do this work

We support licensed cannabis businesses across Northeast Ohio, including dispensary work near Seven Hills and cultivation work near Oberlin. Our offices are in Pennsylvania, so Ohio on-site work is arranged around the project and most administration is done remotely.

Questions about cannabis IT

Are you a licensed Metrc integrator?

Yes. KawaConnect is a licensed Metrc integrator, which is what lets our software, including Tagestry, exchange data with Metrc through its API. For Dutchie and MJ Platform we administer the systems on behalf of the businesses we support.

Can you tell us what our license requires?

No. That is a question for your compliance adviser. Once they tell you what is required, we build and run the IT that supports it.

What happens if our internet goes down during business hours?

On sites we design, a backup internet connection takes over when the main line drops, and the second firewall in the pair takes over if one fails. The registers keep selling and staff can keep entering data.

Can you print Metrc labels for us?

Yes, through Tagestry, the label software we build. We also set up the label printers and workstations it runs on.