Microsoft 365 reseller in Pittsburgh and Cleveland

Why buy licenses from your IT company

KawaConnect is an official Microsoft reseller, which means the people who sell you Microsoft 365 are the people who run it for you. There is no hand-off between a vendor and an IT provider.

In a small office, seats pile up for people who have left, and a few users sit on a bigger plan than they use. We review the whole list and fix both. Our managed IT service keeps that review going, so the license count does not drift again.

The admin that goes with a license

Each license comes with an account and a device to set up and look after.

• Assignment and reclaim: licenses are assigned at onboarding and reclaimed at offboarding, with no seat left idle.
• Mailbox and Teams setup: each new person gets a working mailbox and is added to the right Teams.
• Entra ID and Intune: identity and device management are set up against the plan each person holds.
• MFA and conditional access: sign-in rules applied across the tenant, not left to each user.
• Microsoft 365 backup: your mail and files are copied outside Microsoft, covered in our backup and disaster recovery work.

The day-to-day side of this is covered on our Microsoft 365 administration and support page. We also work with Microsoft Azure when a project reaches beyond Microsoft 365.

Moving licenses from another reseller

Changing who you buy from is a billing change. Your tenant is not rebuilt and your data is not moved. Mailboxes stay where they are.

We start by reading the licenses you hold today, then agree which plans to keep, which to change and which to drop. If your tenant has security gaps, such as no multi-factor authentication, our endpoint security work can close them afterward.

Which license does each person need

Microsoft 365 is licensed per user, and people in the same company can hold different plans. Someone who only reads email and joins Teams meetings in a browser fits Business Basic. Someone who works in desktop Excel or Word all day needs Business Standard.

Business Premium is the plan for people whose laptops and sign-ins the company wants to manage and protect. The Business plans are capped at 300 users in total.

Office PCs should run Windows 11 Pro. Windows 11 Home cannot join Microsoft Entra ID or an Active Directory domain, and it has no Group Policy, BitLocker or Remote Desktop host. We supply business laptops and desktops with Windows Pro and enroll them in Intune. Read more in our Microsoft 365 licensing guide and Windows licensing guide.

How an engagement works

1. Discovery call. We learn who is on your team, which plans you hold today and who you buy from now.
2. License review. We list every license, match it to a real person and mark what is unused or oversized.
3. Written scope. We write down the plans, the headcount and what we will manage before anything changes.
4. Switch and manage. We take over the licenses, then handle additions, removals and plan changes as your team changes.

Serving Pittsburgh and Cleveland businesses

Our Pennsylvania offices are in Coraopolis and Beaver Falls. We support businesses across Pittsburgh and Western Pennsylvania, and in the Cleveland area and Northeast Ohio. Licensing is handled remotely. On-site visits are by appointment in Pennsylvania and arranged around the project in Ohio.

Questions about buying Microsoft 365 from KawaConnect

Is KawaConnect a Microsoft reseller?

Yes. KawaConnect is an official Microsoft reseller, and we sell Microsoft 365 licenses directly to the businesses we support.

Will moving our licenses to you change our data?

No. Only the billing moves. Mailboxes and files stay where they are and nothing is migrated.

Can the license count change when we hire or let people go?

Yes. Tell your engineer about a hire or a departure and we change the count, reclaiming the departing person's license.

Do we get one bill for licenses and support?

Yes. Licenses and IT support are on one invoice from one company.