IT services in Cleveland and Northeast Ohio
KawaConnect supports manufacturers and licensed cannabis businesses across Northeast Ohio, from managed IT to Linux, Kubernetes, Proxmox and Ceph infrastructure. Most of the work happens remotely, with on-site visits arranged around the project.
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Who we work with in the Cleveland area
Manufacturers and licensed cannabis businesses make up most of our Northeast Ohio work.
Manufacturers need networks, servers and shop-floor systems that keep running through a shift. Licensed cannabis businesses are licensed and audited by the state, so their records, cameras and backups have to hold up when someone asks to see them.
We also take on deeper infrastructure work: Linux servers, Kubernetes on Talos Linux, Proxmox VE clusters and Ceph storage. Our own systems run on the same stack. If you are weighing a move off VMware or Hyper-V, our Proxmox consulting is a common starting point.
How remote and on-site work fit together
Infrastructure and operations run from Coraopolis, PA. Our training and partnerships office is in Beaver Falls, PA, close to the Pennsylvania and Ohio border, and we stage Ohio work from there.
Monitoring, patching, helpdesk and most project work run remotely. When hardware needs hands, such as racking a server, pulling cable or mounting cameras, we schedule a visit around the project.
IT services we provide in Cleveland
Managed IT
Helpdesk, patching, monitoring and documentation from named engineers.
Linux and Kubernetes
Ubuntu, Debian and RHEL-family servers, plus Kubernetes with GitOps.
Ceph storage
Shared block, file and object storage for sites that outgrow a single storage box.
Network security
Segmented networks, MFA and remote access.
CCTV and cameras
Camera systems for plants and licensed sites, viewed remotely through a VPN.
Backup and recovery
Offsite copies, and a written recovery plan for each site.
How an engagement works
- Talk it through. A short call about the site, the systems and what needs fixing or building.
- Written scope. You see what we will do, and which parts need an Ohio visit, before work starts.
- Implementation. We build or take over remotely, travel when hardware requires it, and document what we leave behind.
A takeover from another IT provider starts with an audit and a review of their documentation. Credentials are then transferred, and we run in parallel for a week before the handover is final. Our pages for Parma and Ravenna describe the other Ohio work in more detail.
Questions about IT support in Cleveland
How do you serve Cleveland?
We serve the Cleveland area and Northeast Ohio remotely and on site by appointment.
Can you handle a project that needs someone physically present?
Yes. We plan the visit into the scope, so you know what happens on site and what happens remotely before we begin.
Do you work with cannabis operators?
Yes. We support licensed cannabis businesses across Northeast Ohio, and we build their systems expecting a state audit: documented, access-controlled and backed up.
Planning work in Northeast Ohio
Tell us about the site and what it has to keep running. We will tell you which parts we can do remotely and which need a visit. We reply within one business day.
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