Careers at KawaConnect
We are a small team doing serious IT work for businesses that cannot afford downtime. If you like building things that hold up under real-world pressure, not demo conditions, we would love to talk. We deliver managed IT support and build software like Tagestry and PryceHawk for clients across Pittsburgh, Cleveland, and the Tri-State, so the work is hands-on and varied.
Three roles below, and we are equally open to independent contractors who can step into a comparable role. Reach out even if you match only most of the requirements, fit matters more than boxes ticked.
Sales Manager
Grow our book of business by building real relationships with IT decision-makers across Pittsburgh, Cleveland, and the Tri-State. You will develop pipeline, close deals, and hand off cleanly to our delivery team.
What we're looking for
- 3+ years of B2B sales, ideally in IT services or managed services
- Comfortable with consultative selling and long sales cycles
- Strong written and verbal communication
- Fluent with CRM tools: HubSpot, Salesforce, or equivalent
- Based in or willing to work Western PA / Northeast Ohio regularly
Kubernetes / Platform Engineer
Help us run Kubernetes workloads for clients across regulated industries, retail, and field operations. You will architect clusters, tune production deployments, and keep things humming when it actually matters.
What we're looking for
- 3+ years of hands-on Kubernetes (cluster setup, operators, Helm)
- On-prem Kubernetes experience (bare metal, VMware, or equivalent)
- Comfortable on at least one major cloud: AWS, GCP, or Azure
- Infrastructure-as-code fluency: Terraform or equivalent
- Solid Linux administration background
- Calm under pressure when production is on fire
IT Support Technician
Front-line helpdesk for our client base. You will handle day-to-day support tickets, onboard new users, troubleshoot endpoint issues, and occasionally head out to a client site to make things right.
What we're looking for
- 1+ years in IT support, helpdesk, or an MSP environment
- Solid Windows and macOS troubleshooting skills
- Comfortable with Active Directory and Microsoft 365 admin
- Strong communicator, you will talk to non-technical users every day
- Reliable transportation for the occasional on-site visit
Don't see your role?
We are always happy to hear from sharp people, full-time or contract. Send us a note and a résumé or a portfolio, we will reach out when something lines up.
Questions about working at KawaConnect
Does KawaConnect hire contractors as well as full-time staff?
Yes. We are equally open to independent contractors who can step into a comparable role alongside full-time hires. Whether you are looking for a permanent position or contract work, send a note and a résumé or portfolio to [email protected], and we will reach out when something lines up that fits your skills.
Where is KawaConnect based and is the work remote?
KawaConnect serves clients across Pittsburgh, Cleveland, and the Tri-State, so roles involve real-world IT work for businesses that cannot afford downtime. The IT Support Technician role includes occasional on-site visits to client locations, while platform and sales work blends remote and in-person depending on the client and project.
Should I apply if I do not meet every requirement?
Yes. We ask that you reach out even if you match only most of the requirements, because fit matters more than boxes ticked. Email [email protected] with the role you are interested in, a short note about why, and a résumé, portfolio, or examples of work that has held up under real-world pressure.