Additional charges may be incurred for emergency support after business hours 9AM-5PM EST MON-FRI.
Create a support ticket by emailing us at [email protected] or the button below.
Communication will be handled over email unless a phone number is provided in the ticket message body with instructions to explicitly call. Please ensure if using the button to submit a ticket, your email is typed correctly.
Disclaimer and Consent (Scroll Down to Accept and Download)
By downloading and running this application from KawaConnect.com, which is hosted on the CDN Kawalink.com, you agree to the following:
Remote Access Authorization: This application allows KawaConnect Support Technicians remote access to your computer to provide support services. By using this software, you grant us permission to access, control, and modify your system as necessary to diagnose and resolve issues.
Security and Privacy: During the remote session, KawaConnect will handle your information with strict confidentiality. However, you acknowledge that certain data on your system may be visible during the session. It is your responsibility to close or secure any sensitive information prior to granting access.
Limited Liability: KawaConnect will not be held liable for any unintended loss of data, security breaches, or damage to your system as a result of the remote session or any advice given during the support process. It is recommended to back up your data before proceeding.
Revocation of Access: You can terminate the remote session at any time. Please be aware that by ending the session, we may be unable to complete support tasks.
If you are under a support contract with KawaConnect, this software should already be deployed and running on your system, and our technicians will be able to access your computer without requiring you to download and run this application.
By continuing to download, install, and run this software, you agree to the terms and conditions outlined above.